Hospitality Vocabulary Quiz
12 multiple-choice questions on hotel and hospitality terms: reservation, check-in, concierge, amenities and vacancy. B1–B2 level.
Keep building your hospitality vocabulary.
Hospitality Vocabulary — FAQ
Check-in is the process of registering on arrival at a hotel, confirming your booking and receiving your room key. Check-out is the process of leaving at the end of your stay, returning the key and settling your bill. Hotels usually set fixed check-in and check-out times.
A concierge is a hotel staff member who assists guests with services such as booking restaurants, arranging transport, recommending attractions and handling special requests. A good concierge has local knowledge and helps make a guest's stay easier and more enjoyable.
Amenities are the extra services, features and items a hotel provides to make guests comfortable. They can include free toiletries, Wi-Fi, a swimming pool, a gym, room service and a complimentary breakfast. Amenities are often used to attract and satisfy guests.
A vacancy means that a hotel has rooms available for guests to book. A 'No Vacancy' sign means the hotel is fully booked with no rooms free. The term is most often seen on signs outside motels and small hotels.
Half board usually includes breakfast and one other meal (normally dinner) in the room price. Full board includes breakfast, lunch and dinner. 'Room only' means no meals are included, and 'bed and breakfast' includes only breakfast.
All-inclusive is a pricing arrangement, common at resorts, where one price covers the room plus all meals, snacks and most drinks, and sometimes activities and entertainment. Guests can enjoy these without paying extra each time during their stay.
A walk-in guest is someone who arrives at a hotel and requests a room without having made a reservation in advance. Whether a walk-in can stay depends on whether the hotel has rooms available at that time.
A porter, sometimes called a bellhop, is a staff member who helps guests by carrying their luggage to and from their rooms, assisting with bags at the entrance, and sometimes helping with directions or small requests.
Room service is a hotel service that allows guests to order food and drink to be prepared and delivered directly to their room. It offers convenience and privacy, often available for breakfast, meals and snacks, sometimes around the clock.
The front desk, also called reception, is the area where guests check in and out, collect keys, ask questions and pay their bills. It is usually the first point of contact in a hotel and is staffed by receptionists who handle guest needs.