A2–B1

🏨 Hotel Check-In

Checking into a hotel involves a short, predictable set of exchanges — but they still require confident, clear English. This page gives you a realistic front-desk dialogue and the key phrases for a smooth arrival.

What You'll Practise

  1. Give your reservation details: Provide your name and booking confirmation.
  2. Confirm room details: Check the room type, breakfast, and length of stay.
  3. Ask about hotel facilities: Find out about Wi-Fi, breakfast times, and the gym or pool.
  4. Get your key card: Confirm your room number and how to reach it.
  5. Ask for extra help if needed: Request a wake-up call, late check-out, or luggage help.

Dialogue Script

[PLACEHOLDER: dialogue script pending LM Studio generation]

Key Phrases

[PLACEHOLDER: key phrases pending LM Studio generation]
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Frequently Asked Questions

What do you say when checking into a hotel?

Say "Hi, I have a reservation under [your name]" or "I'd like to check in, please." The receptionist will ask for ID and confirm your booking details.

What questions does hotel reception usually ask?

Common questions include "Could I see your ID or passport, please?", "How many nights will you be staying?", and "Would you like a wake-up call?"

How do I ask about breakfast at a hotel?

Ask "What time is breakfast served?" or "Is breakfast included in the price?" Reception will tell you the times and location, usually the hotel restaurant.

How do I ask for the Wi-Fi password at a hotel?

Simply say "Could I have the Wi-Fi password, please?" It's often printed on a card or written on your key card sleeve.

What does 'check-out time' mean?

It's the time by which you must leave your room and return your key, usually around 11 a.m. or noon. Ask "What time is check-out?" if you're unsure.

How do I ask for a wake-up call in English?

Say "Could I have a wake-up call at 7 a.m., please?" Reception will note the time and call your room automatically.

How do I ask for a late check-out?

Ask "Is a late check-out possible?" Some hotels offer this for free, others charge a small fee — reception will explain.

What do I say if there's a problem with my room?

Call reception and say "There's an issue with my room, could someone help?" and explain the problem clearly, such as "the heating isn't working."

How do I ask about hotel facilities like the gym or pool?

Ask "Do you have a gym/pool?" and "What are the opening hours?" Staff can also point you toward the spa, restaurant, or business centre.

How do I ask for help with luggage at a hotel?

Say "Could someone help me with my bags?" at the desk, and porter staff (if available) will assist you to your room.